Contact Us
We’re here to help
HRS business hours are 8:00 am to 4:00 pm ET, Monday through Friday, (excluding Institute holidays).
Reach Out
graduatehousing@mit.edu or (617) 253-5148
Our dedicated staff responds to thousands of emails a month. During our normal business hours, we average a response within about a day or two. Peak housing periods may take us a little bit longer. Inboxes are not actively monitored on the weekends.
Email UsLive Support Over Zoom
Have a housing-related question? HRS staff are available to answer questions virtually on Zoom every Tuesday (11:00 am to 12:00 pm ET) and Thursday (2:00 to 3:00 pm ET), excluding Institute Holidays Don’t worry, you don’t have to activate your video camera unless you’d like to!
To join the conversation, please click the link below (MIT credentials required). No appointment necessary. When joining Ask HRS, you will be put into a waiting room. Once staff is available to assist, you will be admitted into the main room and we will connect you with a staff member.
Appointments & Walk-in Office Hours
If you require assistance with housing processes, assignments, or billing, HRS staff are available both virtually and in person. You may request an appointment between the hours of 8:00 am to 4:00 pm ET.
Walk-in office hours, which are primarily to support urgent issues, are available Monday through Friday between 10:00 am and 3:00 pm ET in Building W59-200.